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Having some trouble? We’re standing buy to help you out:

Most Common Problems

Account Problems

  1. My Login Isn't Working
  2. How Do I Update My Credit Card?
  3. How Do I Change My Password?

Connection Problems

  1. The VPN Server Isn't Responding
  2. I Can Connect, But No Data Is Coming Through The Connection
  3. How Can I Tell if the VPN is Working?

Performance Problems

  1. My Internet Connection Is Slow

Account Problems - Answers

My Login Isn't Working

A few easy things to check. First, make sure that your account is still active and that you don't have a payment due. Then, check to make sure that you're entering the right password. If you can't remember your password then you should reset it. If you're still stuck then it's probably a technical issue and you should submit a support ticket.

How Do I Update My Credit Card?

This one's easy. Just login to your Ghost Path account, click on Billing, and enter your new credit card.

How Do I Change My Password?

login to your Ghost Path account, click on Password, and enter your new password. If you can't remember your password then you should reset it.

Connection Problems - Answers

The VPN Server Isn't Responding

We have a bunch of VPN servers, and occasionally some of them go offline for one reason or another. If you are having trouble getting connected to a server that you usually use then you should try a different server temporarily. If that doesn't work then you should submit a support ticket.

I Can Connect, But No Data Is Coming Through The Connection

If you are successfully connected to the VPN server but can't get any websites to load or any data to transfer then you may want to make sure that your firewall settings aren't blocking the VPN. Go into your firewall settings and add an exception for your VPN client. There are several other things to try if this doesn't help. If that doesn't work then submit a support ticket.

How Can I Tell if the VPN is Working?

If you are connected to the VPN then you should see your IP address change to that of the VPN server. Just visit our homepage and see what is says about your IP address and location. If it shows that of the server you're connecting to then you are good to go.

Performance Problems - Answers

My Internet Connection Is Slow

If your connection is slow, as in significantly slower than usual, then you should try using a different VPN server. You might need to try several servers to find one that works the best for you. It's absolutely normal for a VPN connection to slow you down a little bit because of the constant encryption and decryption of your data that is ongoing.